February 3, 2023 — The top official in Travis County and Austin’s mayor say they’re going to file disaster emergency plans with the federal government following an ice storm that threw hundreds of thousands of Central Texas residents into a power crisis, even as residents express anger over social media at silence from high-paid city managers, lack of tree-trimming and budget transfers.
By late Friday the number of Austin Energy customers who were without electricity dropped from more than 170,000 on Thursday down to about 115,000, still more than 20% of the city-owned utility’s total customers, according to its online tracking site.
Crews from Houston’s CenterPoint and San Antonio’s CPS Energy have been assisting in restoring electricity, many working long shifts in bitter cold temperatures.
The disaster declaration, also favored by Travis County Judge Andy Brown (the top county official), could open the gate for federal funds to pay up to 75% of cleanup costs and pay for food and some expenses for families, though the rollout of money would take time and paperwork.
At a news conference Friday afternoon, new Mayor Kirk Watson accepted blame for poor communication with the public during the crisis, a problem that plagued ERCOT during the 2021 Winter Storm Uri.
ERCOT has since revamped and improved its communications services.
Austin Energy customers could be found by the hundreds on social media starting Wednesday asking for information about power outages, some wrongly blaming ERCOT.
Meanwhile, Mayor Watson said on Friday, “I apologize, and we’ve let people down. … Providing clear and accurate and timely communication with the public is essential in an emergency like this. Once again, the city hasn’t delivered. It’s been a persistent challenge over the past several years; public frustration is absolutely warranted. Over and over again, we see the same failure. So something will change.”…..